US PATENT & TRADEMARK OFFICE.
Gather user requirements and design considerations for the US Patent and Trademark Office (USPTO), Fee Processing Portal NextGen project. Work closely with project managers and developers to assure a seamless workflow for the end-users. Create interactive wireframes for product owners’ guidance and approval. Once approved, the prototypes help guide the user stories to build the development team's backlog and move the agile process along.
My Role
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UX lead for 5 dev teams
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Requirement Analysis
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User Flows
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Interactive Prototyping
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Design pattern librarian
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UI/UX quality control
Tools
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Project Management: Rally
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Prototyping: Axure, Figma
Project duration + Team
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2.5 Years
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1 UX Designer (Me)
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1 UI Developer
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1 Project Manager
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3 Business Analysts
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5 Development Teams
Reduce the number of systems needed to validate customer information, fee processing, and payment reports.
Create a more efficient and effective Fee Processing Portal (FPP) to diminish paper handling.
Figure Description:
Wireframe of external-facing log-in Page
Team + Process
User experience considerations are at the forefront of all decisions made throughout product development. It is a big advantage to have the entire team fully invested in integrating user feedback and reinforcing UI standards. Even though it may be uncommon for government agencies to follow true agile methods, this team proves how it is possible with an adequate amount of time allotted for user feedback integration and architecture collaboration.
By working hand-and-hand with the product owners and project managers, I am able to quickly grasp user and technical requirements. To validate my understanding of the business process and determine acceptable user interactions, I create screens that the team can validate and use as a reference when planning.
Figure Description:
Snapshot of wireframes with user steps to gain quick stakeholder feedback and validation
UI Design Library and Standards
The USPTO Design Library is an open-sourced UI style guide. It was created as an attempt to provide a unified and cohesive experience across both internal and external USPTO systems. The top UX and UI patterns were identified and established for the FPNG project. As the UX representative, I am responsible for balancing the user's needs and the use of available UI components.